WOLFGANG HARNESS SIZING

Following a couple simple steps can take away some of the guesswork:

• MEASURE YOUR DOG'S CHEST BEHIND THE LEGS - The easiest way to measure is to use a sewing or tailor's tape. If you don't have that type of measuring tape, a shoestring, or even a dog leash can be used to wrap around the dog's chest and get a length...by measuring that length with a tape measure or a ruler, you will come up with a good chest measurement. Be sure to consider the dog's fur, and leave enough room for a couple fingers under the harness.
• ORDER A HARNESS BASED ON THE MEASUREMENT - Using the size drop-down menu, pick the harness size that is closest to your dog's chest measurement. If you think you have a "medium" dog, STILL USE THE MEASUREMENT...because even Wolfgang doesn't know what a medium dog is. There is a LOT of variability between dogs, even within a breed.

PRO TIP: If your dog's chest measurement falls near the end of the adjustment range of a size (like 29.5-inches, which is the top end of the Large harness), you'll need to make a judgement call. Which way would you like the ability to adjust? Is your dog growing? If you think the Large may just barely fit, go for the XL harness.

PRO TIP #2: These harness sizes are not aligned with the collar sizes... a dog that wears a Medium collar does not necessarily wear a Medium Harness. BE SURE TO MEASURE!!!

WOLFGANG PRODUCT WARRANTY 

LIMITED LIFETIME WARRANTY ON MATERIALS & WORKMANSHIP – All of Wolfgang Man and Beast products are made to the highest standards using only the finest materials and manufacturing processes. Their warranty covers flaws in workmanship and materials (not including damage from chewing) that occur during normal use. If any seam, buckle, attachment D-ring, leash snap hook, or label fails during normal use, send a photo and they’ll issue a credit for a replacement accordingly.

If your dog does chew one of our products (and it only takes a few seconds), no big deal…they have a LOYALTY WARRANTY for that (see below)!

Wolfgang uses a hot-cut process to cut their webbing, meaning the webbing is cut by heat, not blades. No knives, blades or scissors are used in the manufacturing process…if a cut in the webbing is not melted on the end, it was not cut by Wolfgang Man and Beast.

Contact Wolfgang at info@wolfgangusa.com to initiate the warranty process and if possible send photos of the product in question (returning the product may not be necessary). DO NOT DISCARD FLAWED OR BROKEN PRODUCTS…THEY WILL NEED TO SEE THE PRODUCT TO DETERMINE IF IT IS ELIGIBLE FOR WARRANTY.  IF YOUR DOG HAS CHEWED THE WEBBING, LEATHER, OR BUCKLE, DON'T SWEAT IT! SEE THE LOYALTY WARRANTY BELOW. 

LOYALTY WARRANTY

MISTAKES HAPPEN - Your dog may be the smartest little angel ever to walk the earth, but even the best of them can chew something up from time to time. No one is going to judge them...or you! If the little bundle of fluff chews through a Wolfgang leash or collar, just send Wolfgang Man & Beast a photo (in rare cases they'll need to have the damaged items returned) and they’ll issue you a code to replace it at half price! 

​Unfortunately we're unable to promise or guarantee delivery by a specific date and don't offer overnight or express shipping at this time. We also do not currently ship to Alaska, Hawaii, APO/FPO addresses, US territories, or international addresses. Please feel free to reach out to support@gear.com with any questions!

*For Freight-Forwarding Orders please reach out to support@gear.com BEFORE placing your order. Restrictions apply.

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Need to make a return? Grab your order number and visit our Returns Portal here.

We understand that not every purchase works out. New, unused gear in original packaging and hangtags can be returned within 30 days of purchase for a refund to your original method of payment or for an exchange. We reserve the right to deny/refuse any return requests. Your return items are subject for a quality review, which may delay refunds.

See also, damaged/defective products and warranty claims

Our returns process may take longer than usual. We’ll email you once we’ve issued a store credit or a refund – typically within 10-15 business days after we receive your package. After Gear.com issues a refund, it may take up to 3 additional weeks for your bank to refund your payment. Thank you for your patience as we process returns as quickly as possible. Please contact support@gear.com for all return questions.

How to return by mail

Follow these three steps to submit your return:

1. Visit our Returns Portal - returns.gear.com
   To make shipping a return even easier, our returns portal allows you to submit a return request. After we review your request and have authorization from the return warehouse, you will receive a prepaid return shipping label via email.
• Pictures may be required to confirm the condition of your return.
• Prepaid labels expire 15 days from the date we issue them.
• Oversized items are subject to an oversized return fee.
2. Pack your return
   Pack your item(s) securely and include the original product packaging and tags. 
3. Prepare & ship your package
   Tape your package securely and affix your return shipping label to the outside. (Hint: If you cover or remove all existing shipping labels, you can usually reuse the bag or box your order came in.) Drop off your package at a carrier location near you.

• If we have questions about your return, we will contact you by email.
• Returned merchandise that does not meet the conditions above, we reserve the right to deny/refuse the return.
• All items marked as "final sale" are not eligible for returns or exchanges.

Some items cannot be returned via our returns portal, including the following:

1. Hazardous materials
2. Food items
3. Oversize items
4. Some Corporate & Group Sales items

Mail-in return exceptions may apply to coolers, tents, kayaks, surfboards, SUP boards, cargo boxes, car racks, indoor cycles, power stations and more.

Furniture Returns

• Must be fully disassembled.
• Must be returned in the original box.
• We reserve the right to refuse returns that are not fully disassembled and in the original shipping box.

Store Credit

Store credit issued for returned products will expire one year from the date of issuance.