Pack-It Starter Set

​Unfortunately we're unable to promise or guarantee delivery by a specific date and don't offer overnight or express shipping at this time. We also do not currently ship to Alaska, Hawaii, APO/FPO addresses, US territories, or international addresses. Please feel free to reach out to support@gear.com with any questions!

*For Freight-Forwarding Orders please reach out to support@gear.com BEFORE placing your order. Restrictions apply.

--

We understand that not every purchase works out. New, unused gear in original packaging and hangtags can be returned within 30 days of purchase for a refund to your original method of payment or for an exchange. We reserve the right to deny any return requests made after 30 days.

See also, damaged/defective products and warranty claims

Furniture Returns

• Must be fully disassembled.
• Must be returned in the original box.
• We reserve the right to refuse returns that are not fully disassembled and in the original shipping box.

How to return by mail

Due to high demand, our returns process may take longer than usual. Typically, we will issue a refund within 10 business days after we receive your package. It may take up to 3 additional weeks for your bank to refund your credit card. Thank you for your patience as we process returns as quickly and safely as possible. Please contact support@gear.com for all return questions.

Follow these three steps to submit your return:

1. Visit our New Return Portal - returns.gear.com
   To make shipping a return even easier, we have launched a New Return Portal that allows you to submit your return request. After we review your request and have authorization from the return warehouse, you will receive  a prepaid return shipping label via email. 
   Please note: Oversized items (such as coolers, skis, furniture, large stoves and tents, etc) will be charged an oversized item return fee. Please don’t hesitate to ask support@gear.com if you have any questions about typical return shipping for an oversized item you may order.  
2. Pack your return
   Pack your item(s) securely and include the original product packaging and tags. 
3. Prepare & ship your package
   Tape your package securely and affix your return shipping label to the outside. (Hint: If you cover or remove all existing shipping labels, you can usually reuse the bag or box your order came in.) Drop off your package at a carrier location near you. We’ll email you once we’ve issued a store credit or a refund – typically within 10 business days after we receive your package. It may take up to 3 additional weeks for your bank to refund your credit card. PLEASE NOTE: PREPAID LABELS EXPIRE 15 DAYS FROM DATE WE SEND THEM TO YOU.

• If we have questions about your return, we will contact you by phone or email. 
• Returned merchandise that does not meet the conditions of the Gear.com Return Policy will be declined and a refund will not be issued. Pictures may be required to confirm the condition of your return.
• All sales are final on gift cards, lift tickets, and passes, as noted at time of purchase.

Some items cannot be returned via our return portal, including the following:

1. Hazardous materials
2. Food items
3. Oversize items
4. Some Corporate & Group Sales items

Mail-in return exceptions may apply to coolers, tents, kayaks, surfboards, SUP boards, cargo boxes, car racks, indoor cycles, power stations and more. 

Store Credit

Store credit issued for returned products will expire one year from the date of issuance. 

All other store credits expire 90 days from issuance, including credits issued by our Customer Success team or as part of a promotion.